We answer the phone
How can we help?
Real people, 24/7/365. No ticket queue, no chatbot loop.
Talk to someone now
Pick the line that matches what you need — it saves being transferred.
Browse the knowledge base
Thousands of step-by-step guides, kept up to date for every product we sell. Opens in your branded help centre.
Manage your account
Sign in to your GoOribi account to manage billing, renewals and product settings — the same account you use at checkout.
Common questions
Where do I pay, and where do I manage my products?
Checkout runs on our secure, encrypted payment platform — the same system that powers our storefront. Your invoices, renewals and product settings all live in your GoOribi account there.
Support is handled by us directly. You can always call us.
Are your prices the same as on your store?
Yes, always. Both sites read the same price list, so they cannot disagree. If you ever see a difference, it is a caching delay of a few minutes at most — the price you pay at checkout is the correct one.
Can you move my existing website to you?
Usually yes, and in most cases with no downtime. Get in touch with your current host and domain details and we will tell you what is involved before you commit to anything.
Do I need to buy hosting and a domain separately?
They are separate products, but you do not have to buy them at the same time or from the same place. A domain is the address; hosting is where the site actually lives. If you are not sure what you need, call the sales line and we will work it out with you rather than selling you both by default.
What is the difference between Website Builder and Custom Web Design?
Website Builder is a drag-and-drop tool you use yourself. It is quick and cheap, and it is a good fit if you are happy to do the work.
Custom Web Design is our team designing and building the site for you, to your requirements. It costs more and takes longer, and it is the right choice when the website has to do a specific job.
My site is down. What should I do first?
Call the technical line — it is staffed around the clock and this is exactly what it is for. Before you call, it helps to know whether the whole site is down or just one page, and whether anything changed recently (an update, a plugin, an expired card).
Do you offer refunds?
Refund terms depend on the product and are shown at checkout, in the Universal Terms of Service linked in our footer. Domains are generally non-refundable once registered, because the registry charges immediately. If you think something has gone wrong with an order, call the billing line — we would rather sort it out than have you dispute a charge.
How do I cancel or stop a renewal?
Renewals are managed in your account, under the product in question. If you cannot find it, call the billing line and we will walk you through it — we will not make you jump through hoops to cancel.
Still stuck?
Tell us what's happening and we'll work it out. No charge for asking, and no obligation.
Get in touch