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Common Printer Problems and How to Fix Them

Your computer is giving a low toner error, but you’ve just replaced the toner.

Printer error messages are completely unreliable. You can replace an old toner with a new one and the printer will continue to request a new ink cartridge. Unless the cartridge itself is damaged or broken in some way, restoring the printer should solve this problem easily. A hard reset consists of a couple of steps that are generally really easy to follow. All you need to do is search the recovery instructions for your specific printer model on your computer. Depending on the model printer you are using, there may also be a video guide showing how to restore.

Someone told me to replace the drum or the toner, but I did not have to do it when I bought it?

Usually when you buy a printer, there is already a toner and a drum unit (if you use them). So no, you should not buy them when you initially buy the printer. However, these cartridges are usually not fully filled and will need to be replaced in the future. The toner and the drum are two individual parts that require assembly after purchase. Do not worry, however, putting them together is very simple. Once the toner cover is removed, simply insert it into the drum unit and then insert the entire assembly into the printer.


My printer is printing too slowly

If the printing of the printer is too slow, it may depend on many different reasons. It depends on the type of printer model you have, because some printers print at a much lower speed to produce high quality prints. Other printer models print much faster, but the quality is low. You may need to change the print quality in the printer settings. If you need to print everyday documents, the print quality must be set to the Quick Draft setting. Go to Print and Properties and find where to change the quality of your print job. If you can not find how to change it for your printer, you can look up the instructions for your specific printer model.

I have a paper jam!

  1. If the printer has a paper jam, you can not continue printing. A paper jam can be caused by many things, including:

    Paper loaded incorrectly
    The paper rollers are damaged
    Loaded paper that is torn, dirty or moist
    The paper tray is loaded with more than one type of paper
    An object is blocking the path of the card
    The paper is added to the tray while the printer is printing

    The first thing to do is to look for instructions on the specific printer model on how to handle a paper jam. Generally, this is a simple solution. You will need to open the printer, remove the toner and the drum and gently pull the paper. Do not pull too hard because you do not want to damage the printer. Sometimes a paper jam is caused only by a piece of paper that can be difficult to reach. You’ll need a pair of long tweezers to get it out.

My printer is printing, but the pages are streaked, stained or faded

The quality of the print job depends not only on the printer itself, but on the ink or toner cartridge and drum unit, if available. The type of paper also affects the print quality, so make sure you have the right type of paper for the type of print you are making. If the paper is not a problem, the toner could be the culprit. First, take out the toner and swing it gently from side to side. Do not shake the toner and be careful not to touch the toner roller because it may leave fingerprints. If you do not print frequently, toner sometimes settles and must be “activated”. If the printer uses ink instead of toner, the ink may have dried and should be replaced.

A sheet of white paper is printed every time I print something

The reason why an extra sheet of paper is printed depends on the print settings. This setting is typically used in offices where print volume is high and there are multiple users printing. The extra sheet of paper is printed to separate the print jobs, but if you’re the only one to print this it can be really annoying. Fortunately, it’s an easy solution! Go to your printer and your devices on your computer, click on your printer and then click on printer preferences. You should be able to deselect the separator pages from there.

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